Reservations Timings:

Reservations are booked on a 2-hour dining time, with the tables rebooked shortly after in the first seating.

Management reserves the right to cancel any unconfirmed booking and allocate the space to another client. Pino’s Vino e Cucina will hold your table for 15 minutes from your reservation time. Please advise the restaurant at your earliest convenience if you are running late.

Friday & Saturday bookings from 5.30 pm to 6.15 pm will need to vacant the table by 8.00 pm.

Sunday bookings from 8.00 pm will need to vacant the table by 10.00 pm respecting our closing time.

OUTDOOR RESERVATIONS:

Reservations are booked on a 2-hour dining time, with the tables rebooked shortly after in the first seating. Please note that for all outdoor bookings, in the event of wet weather, we can not guarantee alternative seating available indoors.

Note: Every table needs to be vacated by 8.45 pm in respect of our neighbours.

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Cancellation Policy – Non-Special Event Days:

Credit card details are required to guarantee all reservations at Pino's.

A cancellation charge of $100 per person will be incurred should you CANCEL your reservation or REDUCE your guest numbers within 48 hours of arrival or if you fail to arrive for the booking. (NO EXCEPTION)

Should you need to cancel or make any amendments to your booking, please get in touch with us 48 hours before.

To have more information, please visit NSW Fair Trading.

Don't hesitate to get in touch with us at ‭(+61) 467 199 808‬ or info@pinosvinoecucina.com.au to make any amendments to your reservation.

CANCELLATION POLICY – SPECIAL EVENT DAYS:

Credit card details are required to guarantee all reservations at Pino's.

A cancellation charge for the value of the special menu per person will be incurred should you CANCEL your reservation or REDUCE your guest numbers within 48 hours of arrival or if you fail to arrive for the booking. (NO EXCEPTION)

Should you need to cancel or make any amendments to your booking, please get in touch with us 48 hours before.

To have more information, please visit NSW Fair Trading.

Please get in touch with us at ‭(+61) 467 199 808‬ or info@pinosvinoecucina.com.au to make any amendments to your reservation.

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Groups:

Pino's is currently able to accommodate a maximum group of 50 guests in one reservation as a special private event; don't hesitate to get in touch with us to discuss our function packages at info@pinosvinoecucina.com.au

Service Charge:

A discretionary 10% service charge is applied to all tables of 6 or more guests as a gratuity paid directly to our staff.

Credit Card Surcharge:

Please note a variable surcharge will be applied to all credit and debit card payments.

Sunday Surcharge:

Should your reservation fall on a Sunday, a surcharge of 10% will apply to all food and beverage prices.

Public Holiday Surcharge:

Should your reservation date fall on a public holiday, a surcharge of 15% will apply to all food and beverage prices.

Allergies & dietary requests

Due to the potential of trace allergens in the working environment and supplied ingredients, Pino’s Vino e Cucina can not guarantee completely allergy-free dining experiences.

Pino’s Vino e Cucina & Pino’s Vino e Cucina al Mare

Physical Gift Voucher Terms & Conditions

Physical Gift Vouchers are valid for three years from the date of issue, in line with NSW Fair Trading regulations. The expiry date is clearly printed on the voucher, and once expired, the voucher cannot be redeemed. Gift Vouchers are non-refundable, non-transferable, and cannot be exchanged for cash, in accordance with NSW Fair Trading rules. They must be used in full, and any unused balance will not be refunded or credited.

Gift Vouchers should be treated as cash. Pino’s Vino e Cucina & Pino’s Vino e Cucina Al Mare will not replace vouchers if they are lost, stolen, or damaged. Vouchers cannot be redeemed at any location other than Pino’s Vino e Cucina or Pino’s Vino e Cucina al Mare, and they cannot be used for online purchases or third-party services unless otherwise specified. Any amount exceeding the value of the voucher must be paid by the customer.

If the total value of the voucher is not used in a single transaction, the remaining balance will be forfeited unless otherwise agreed upon by management. Physical Gift Vouchers are available for purchase with no maximum value limit but may be subject to additional conditions for specific promotional offers. Gift Vouchers cannot be resold or bartered for cash or other services. Any unauthorised reproduction or sale of a gift voucher is prohibited.

These Gift Voucher Terms comply with NSW Fair Trading gift card laws, which include a minimum 3-year expiry period, no fees for redemption, and no post-purchase administration fees.

Pino’s Vino e Cucina & Pino’s Vino e Cucina al Mare reserve the right to amend these Terms & Conditions in accordance with legal requirements or at management’s discretion. Any changes will comply with current consumer protection laws.

For more information, visit the NSW Fair Trading website.